Return & Refund Policy – BINMUSA

Thank you for shopping with BINMUSA. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

You may request a return or exchange if:

• You received a damaged product

• You received the wrong item

• Product is not as described

• Product has manufacturing defect

To be eligible for return:

• Item must be unused and in original condition

• Item must be returned in original packaging

• Return request must be made within 3 days of delivery

2. Non-Returnable Items

The following items cannot be returned:

• Used products

• Products damaged by customer

• Items without original packaging

• Clearance or sale items (if applicable)

3. Return Process

To initiate a return, contact us with:

• Your order number

• Product images

• Reason for return

Contact Details:
Phone: 03216610033
Address: Second Floor Lal Plaza, Faisalabad, Pakistan

Our team will review your request and guide you further.

4. Refund Policy

Once we receive and inspect the returned item:

• Refund will be approved if product meets return conditions

• Refund will be issued via bank transfer or easy paisa/jazzcash (if applicable)

• Shipping charges are non-refundable

• Refund processing time: 3–7 working days

5. Exchange Policy

We only replace items if they are:

• Defective

• Damaged

• Wrong item delivered

Exchange depends on product availability.

6. Return Shipping

• Customer may be responsible for return shipping cost

• In case of wrong or damaged item, BINMUSA will cover return cost

• We recommend using trackable courier service

7. Order Cancellation

• Orders can be cancelled before dispatch

• Once shipped, order cannot be cancelled

• For cancellation, contact immediately

8. Contact Information

For any return or refund queries, contact us:

Store Name: BINMUSA
Phone: 03216610033
Address: Second Floor Lal Plaza, Faisalabad, Pakistan

We aim to provide a smooth and transparent shopping experience for our customers.